Self Storage Strategies

Our self storage call center strategies help you rent more spaces & help you run a better business

Tron Jordheim and his self storage call center projects have been delivering outstanding results since the year 2000. You can improve operations and profits by working with us, no matter how you operate your self storage business now. We'll increase your conversion rates, help you master contact-less best practices, and grow your profitability! Running self storage call centers is our field of expertise. We also serve portable storage operators by creating leads and booking new customers.

Self Storage Call Centers

Call Center, Contact Center, Communication Center, Sales Center, Customer Experience Center, or ...

Call the process what you want, but having someone there to talk with, chat with, or text with your customers is important!

Do your own in-house self storage call center

Call Center, Contact Center, Communication Center, Sales Center, Customer Experience Center, or ...

Today's technologies make it possible to run a self storage call center strategy with one or a few agents. This gives you flexibility for doing innovative and inventive processes for call routing, sales lead management, customer service engagement, and more. Contact us for help in putting together your own self storage call center . We've worked on a lot of self storage call centers .

Train your agents to be great at sales

Call Center, Contact Center, Communication Center, Sales Center, Customer Experience Center, or ...

Use the "Call Here" self storage call center

What would happen to your profits if you converted 10% more of your inbound phone inquiries? That would make you pretty happy. Contact us to find out more about our customized training programs and the kinds fo successes you could achieve.

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Use the "Call Here" self storage call center

Leverage self storage call center technologies

Use the "Call Here" self storage call center

Through our partnership with Store Here Self Storage, we support the Call Here Self Storage Call Center, which has recently rebranded to SiteHawk Remote Management Solutions. It is a unique premium boutique self storage call center that only works with a select few client companies. Our agents have many years of self storage call center experience, and our conversion rates are tops in the industry. SiteHawk has layered AI powered site surveillance on top of your typical contact center program to bring a unique soluoin to the self storage industry.

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Use a hybrid self storage call center

Leverage self storage call center technologies

You can have an in-house self storage call center to handle enough of your calls to keep a group of your own agents busy during peak times, and use the Call Here self storage call center as back-up to catch any calls you miss. This is a great strategy that gives you the best of both worlds in a cost effective manner.

Leverage self storage call center technologies

There are so many ways to deploy technology to make your self storage call center effective. Whether you have big staff counts at big stores or no staff at small stores, a self storage call center is the backbone to effective sales and customer service management.

A self storage call center can run un-staffed sites

Virtual assistants (VAs) and contractors for self-storage operators

A self storage call center is perfect for staffed sites, too

You don't need staff in the office at your store if your self storage call center is the management hub for everything. A self storage call center using state-of-the-art technologies and integrations can run a site remotely.

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A self storage call center is perfect for staffed sites, too

Virtual assistants (VAs) and contractors for self-storage operators

A self storage call center is perfect for staffed sites, too

Some sites in some markets do best with a well staffed crew on site. A self storage call center is the perfect back-up to allow the on-site staff to do all the things they need to do to keep a bustling business growing.

Virtual assistants (VAs) and contractors for self-storage operators

You can have us handle the relationship between you and your Virtual Assistants or contractors. You can contract with us to find the right subcontractors to help with your operations.

We have a network of conscientious contractors who know self-storage. They are on-shore, off-shore, and near-shore people who sound like native English speakers.

Our network also includes fluent Spanish speakers.

A.I. agents?

Remote management done Right with A.I. powered surveillance

Virtual assistants (VAs) and contractors for self-storage operators

Oh yes, you can use A.I to deliver much of the back and forth communication between your customers and your system. When done well, it becomes a positive and successful experience for your customers and your staff. When done poorly, it fails miserably. We can help guide you through the process.

Remote management done Right with A.I. powered surveillance

SiteHawk Remote Management Solutions offers the icing on the cake to your management practice with smart surveillance and threat detection. Know what is happening at your stores.

SiteHawk RMS

Phone calls are more important than ever!

Phone Calls Drive Rentals

Yes. You need a great telephone strategy, and a great partner handling your calls. This chart comes from a report by DialogTech from January 2021. 60% or more of your new business is probably related to telephone calls. Get a call center partner who knows how to convert inquiries into rentals!

Your Customers Are Calling

Phone Calls Drive Rentals

You will learn more about your business from your phone calls than from any other source of information you have. Use a call center partner who knows how to handle calls and how to talk with customers, so you get the best results. This chart comes from a Forrester report from November 2020.

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We Should Say "Contact Center"

Customers and prospects use many channels to find you and to communicate with you. We can help you master more than just the calls you receive, and help you with a total "inbound" strategy. In spite of that, the telephone remains the most important contact channel that there is. Make sure your telephone strategies are top notch!

More Information about Self Storage Call Centers

Additional Information

If for some reason you don’t feel as if the Call Here Self Storage Call Center is right for you, there are other self storage focused call centers you can contact.

Here are the call centers that integrate with SiteLink Self Storage Software:

https://www.sitelink.com/marketplace/call-centers

Some storage operators use a kiosk and like using the call center that is a part of the same company that supplies the kiosk.

https://opentechalliance.com/call-center/

Here are a few independent call center operators you can check out:

https://callcenterplus.com/wp/services/message-taking/self-storage-answering-service/

https://xpsusa.com/

Some self storage operators like an all-in-one solution. Here is one good option to do that:

https://www.storageunitsoftware.com/call-management-services/

Some people use Sparefoot for their online paid lead generation and feel as if the live agents there are effectively the storage facility’s call center.

https://support.sparefoot.com/hc/en-us

More information about self storage call centers:

https://www.insideselfstorage.com/technology/does-your-self-storage-business-need-call-center

https://www.insideselfstorage.com/customer-service/dont-leave-customers-hold-working-self-storage-call-center

https://www.insideselfstorage.com/author/Tron-Jordheim?page=1

https://www.ministoragemessenger.com/apis-in-the-storage-industry/

https://www.storagefront.com/industry-blog/working-with-a-call-center/

We share a smile on every call