Tron Jordheim and his self storage call center projects have been delivering on these four promises since the year 2000. You can improve operations and profits by working with us, no matter how you operate your self storage business now,
Today's technologies make it possible to run a self storage call center strategy with one or a few agents. This gives you flexibility for doing innovative and inventive processes for call routing, sales lead management, customer service engagement, and more. Contact us for help in putting together your own self storage call center . We've worked on a lot of them.
Through our partnership with Store Here Self Storage, we oversee the "Call Here" self storage call center. It is a unique boutique self storage call center that only works with a select few client companies. Our home based agents have many years of self storage call center experience, and our conversion rates are tops in the industry.
You can have an in-house self storage call center to handle enough of your calls to keep a group of your own agents busy during peak times, and use the Call Here self storage call center as back-up to catch any calls you miss. This is a great strategy that gives you the best of both worlds in a cost effective manner.
There are so many ways to deploy technology to make your self storage call center effective. Whether you have big staff counts at big stores or no staff at small stores, a self storage call center is the backbone to effective sales and customer service management.
You don't need staff in the office at your store if your self storage call center is the management hub for everything. A self storage call center using state-of-the-art technologies and integrations can run a site remotely.
Some sites in some markets do best with a well staffed crew on site. A self storage call center is the perfect back-up to allow the on-site staff to do all the things they need to do to keep a bustling business growing.
Yes. You need a great telephone strategy, and a great partner handling your calls. This chart comes from a report by DialogTech from January 2021. 60% or more of your new business is probably related to telephone calls. Get a call center partner who knows how to convert inquiries into rentals!
You will learn more about your business from your phone calls than from any other source of information you have. Use a call center partner who knows how to handle calls and how to talk with customers, so you get the best results. This chart comes from a Forrester report from November 2020.
Customers and prospects use many channels to find you and to communicate with you. We can help you master more than just the calls you receive, and help you with a total "inbound" strategy. In spite of that, the telephone remains the most important contact channel that there is. Make sure your telephone strategies are top notch!
SBOA members qualify for one half-hour telephone/Zoom call with Tron Jordheim to discuss their call handling and call center plans. While supplies last. Offer subject to change or cancellation. No rain checks. Offer Expires March 1, 2021. As seen in the recent email sent by the SBOA.
We charge a monthly service fee per site. There are several tiers of pricing depending on the size of the facility and whether we take roll-over calls form your staff, or if we are the only ones answering incoming calls for a site. We are rewarded with a small bonus each time one of our agents takes a payment from a tenant over the phone. We are also rewarded a small bonus each time one of our phone move-ins, leads, or reservations rents a unit and moves into a unit. Our month-end reports will detail any bonus-able activities. Contact us to get detailed pricing for your facility or portfolio.
We keep a credit card on file and set up recurring charges for the monthly fees. We charge the card for any bonuses after month-end reports are run. Each beginning of a month clients get reporting and billing info for the previous month activity. You'll find the return on investment to be fantastic.
Contracts are month-to-month just like your self storage leases. There is a one-time setup fee for each site of $299.00. It usually takes two weeks to complete our tech and screen setup and to be prepared for call forwarding to initiate. The process is very simple, but helps us to learn all about each individual site so we sound like we know what we are talking about with callers. Contact us to get started today.
Our hours vary somewhat seasonally, but in general we answer live from 7:30 am Central until 8:00 pm Central on weekdays, 8:00 am until 6:00 pm Central on Saturdays, and 10:00 am to 5:00 pm Central on Sundays. We get very few calls outside of those hours and it is not worth it for our clients to pay extra for longer hours. All of our clients have high-performing websites, so their customers can transact business at off-hours easily. Today's consumers are changing their behaviors. In spite of that, the telephone is still the top driver of new rental revenue for many operators.
The vast majority of our agents have been taking self storage calls for many years. Most agents used to work for the PhoneSmart Self Storage Call Center when it was in existence. Our conversion rates of rental inquiries to rentals is phenomenal, and unmatched by anyone in the industry. Our experience level helps us handle the full array of customer service and rental calls that come to us. This also helps us to be experts at many different self storage operational business models.
We are a small boutique cloud-based self storage call center by design. We will probably never grow bigger than twenty agents. This means all of our agents get very familiar with all of the stores they answer for and all of the companies we serve. This means we get to know your staff and managers so that we develop excellent teamwork. We really become a part of your team and you really become a part of ours. You will not find a better level of customer service, professionalism or aptitude with any other set of self storage call center agents. Our agents work as a team supporting each other and learning form each other. The Call Here Self Storage Call Center is an excellent choice. Contact us today.
Whether your calls roll directly to our agent queue or your callers are served a full menu of options for pressing 1, 2, 3, 4, and so on, we can design a call route and a decision tree that suits your needs. We operate about a half dozen business models and customer experiences now. The chances are one of those is right for you. If not, we'll design one with you and get things started.
Do you have a sophisticated VOIP system and thorough data collection and lead tracking in place? If so, great. We can fit into the tech stack very nicely. If not, great. Our technologies will bring you a level of sophistication many of your competitors do not have. We can integrate many different services into our routines to help you run your business well. We encourage you to use our partner Call Potential for adding sophistication and efficiency to your lead management and collections processes. In any case, we are really a plug and play solution with an enormous return on investment. Contact us today.
We can help your self storage call center in the following ways:
- Full set-up and on-going consulting.
- Assessments of your current practices.
- Sales and customer service training programs.
- Quality control programs.
- Cultural Chameleon training.
- Outsourcing for all your calls.
- Outsourcing for your rollover calls.
- On-site consulting worldwide.
We recommend using Call Potential for your self storage call center software, lead management, automated collections, ad tracking, and call quality efforts. We've done many implementation and improvement projects using Call Potential. Your marketing & operations teams will like it, too.
Through our partnership with Call Potential we connect with many of the major self storage management software providers, which enables us to become seamless components of a self storage operator’s suite of services and providers.
These integrations make for a pleasant, friction-free consumer experience, and make interactions with the store managers and operators efficient and stress-free.
If you currently use any of these self-storage site management software systems, your setup with Call Here will be simple and effective.
Self Storage Manager
For more information about self-storage management software and call center integrations, try these resources:
Good technology leads to great results
If for some reason you don’t feel as if the Call Here Self Storage Call Center is right for you, there are other self storage focused call centers you can contact.
Here are the call centers that integrate with SiteLink Self Storage Software:
Some storage operators use a kiosk and like using the call center that is a part of the same company that supplies the kiosk.
Here are a few independent call center operators you can check out:
Some self storage operators like an all-in-one solution. Here is one good option to do that:
Some people use Sparefoot for their online paid lead generation and feel as if the live agents there are effectively the storage facility’s call center.
More information about self storage call centers:
We share a smile on every call
On site consulting at your offices is available in most countries of the world.
(Will resume after COVID 19 has become manageable.)
We've worked on self storage call centers in the following languages:
* Québécois Français