Self Storage Call Centers

We charge a monthly service fee per site. There are several tiers of pricing depending on the size of the facility and whether we take roll-over calls form your staff, or if we are the only ones answering incoming calls for a site. We are rewarded with a small bonus each time one of our agents takes a payment from a tenant over the phone. We are also rewarded a small bonus each time one of our phone move-ins, leads, or reservations rents a unit and moves into a unit. Our month-end reports will detail any bonus-able activities.  Contact us to get detailed pricing for your facility or portfolio. 

We keep a credit card on file and set up recurring charges for the monthly fees. We charge the card for any bonuses after month-end reports are run. Each beginning of a month clients get reporting and billing info for the previous month activity.  You'll find the return on investment to be fantastic. 

Contracts are month-to-month just like your self storage leases. There is a one-time setup fee for each site. It usually takes two weeks to complete our tech and screen setup and to be prepared for call forwarding to initiate. The process is very simple, but helps us to learn all about each individual site so we sound like we know what we are talking about with callers. Contact us to get started today. 

Our hours vary somewhat seasonally, but in general we answer live from 7:30 am Central until 8:00 pm Central on weekdays, 8:00 am until 6:00 pm Central on Saturdays, and 10:00 am to 5:00 pm Central on Sundays. We get very few calls outside of those hours and it is not worth it for our clients to pay extra for longer hours. All of our clients have high-performing websites, so their customers can transact business  at off-hours easily. Today's consumers are changing their behaviors. In spite of that, the telephone is still the top driver of new rental revenue for many operators. 

The vast majority of our agents have been taking self storage calls for many years. Most agents used to work for the PhoneSmart Self Storage Call Center when it was in existence. Our conversion rates of rental inquiries to rentals is phenomenal, and unmatched by anyone in the industry. Our experience level helps us handle the full array of customer service and rental calls that come to us. This also helps us to be experts at many different self storage operational business models. 

We are a small boutique cloud-based self storage call center by design. We will probably never grow bigger than twenty agents. This means all of our agents get very familiar with all of the stores they answer for and all of the companies we serve.  This means we get to know your staff and managers so that we develop excellent teamwork. We really become a part of your team and  you really become a part of ours. You will not find a better level of customer service, professionalism or aptitude with any other set of self storage call center agents. Our agents work as a team supporting each other and learning form each other. The Call Here Self Storage Call Center is an excellent choice. Contact us today. 

Whether your calls roll directly to our agent queue or your callers are served a full menu of options for pressing 1, 2, 3, 4, and so on, we can design a call route and a decision tree that suits your needs. We operate about a half dozen business models and customer experiences now. The chances are one of those is right for you. If not, we'll design one with you and get things started. 

Do you have a sophisticated VOIP system and thorough data collection and lead tracking in place? If so, great. We can fit into the tech stack very nicely. If not, great. Our technologies will bring you a level of sophistication many of your competitors do not have. We can integrate many different services into our routines to help you run your business well. We encourage you to use our partner Call Potential for adding sophistication and efficiency to your lead management and collections processes.  In any case, we are really a plug and play solution with an enormous return on investment. Contact us today.