Today's technologies make it possible to run a self storage call center strategy with one or a few agents. This gives you flexibility for doing innovative and inventive processes for call routing, sales lead management, customer service engagement, and more. Contact us for help in putting together your own self storage call center . We've worked on a lot of them.
Through our partnership with Store Here Self Storage, we oversee the "Call Here" self storage call center. It is a unique boutique self storage call center that only works with a select few client companies. Our home based agents have many years of self storage call center experience, and our conversion rates are tops in the industry.
You can have an in-house self storage call center to handle enough of your calls to keep a group of your own agents busy during peak times, and use the Call Here self storage call center as back-up to catch any calls you miss. This is a great strategy that gives you the best of both worlds in a cost effective manner.
There are so many ways to deploy technology to make your self storage call center effective. Whether you have big staff counts at big stores or no staff at small stores, a self storage call center is the backbone to effective sales and customer service management.
You don't need staff in the office at your store if your self storage call center is the management hub for everything. A self storage call center using state-of-the-art technologies and integrations can run a site remotely.
Some sites in some markets do best with a well staffed crew on site. A self storage call center is the perfect back-up to allow the on-site staff to do all the things they need to do to keep a bustling business growing.
We recommend using Call Potential for your call center software, lead management, automated collections, ad tracking, and call quality efforts. We've done many implementation and improvement projects using Call Potential. Your marketing & operations teams will like it, too.
On site consulting at your offices is available in most countries of the world.
(Will resume after COVID 19 has become manageable.)
We've worked on self storage call centers in the following languages:
* Québécois Français
We can help your self storage call center in the following ways:
- Full set-up and on-going consulting.
- Assessments of your current practices.
- Sales and customer service training programs.
- Quality control programs.
- Cultural Chameleon training.
- Outsourcing for all your calls.
- Outsourcing for your rollover calls.
- On-site consulting worldwide.